App / Slots
When you open an account at p99game, these terms set out what we offer, what we expect, and how your rights work — from your first Raast deposit to how you contact us with a question. Read through each section so you know exactly where you stand before you start.
These terms govern every interaction between you and p99game — from the moment you register through every session you play and every transaction you make. They apply to account holders in regions where access is permitted under local law. If you are accessing from Pakistan, your use of the platform, including any payment made via Raast or Debit Card, is subject to these terms alongside applicable local regulations. We may update these terms periodically; the version active at the time of your session is the one that applies. Continued use of the account after a published update means you accept the revised terms. Where local law limits or conditions any of the rights or obligations described here, that law takes precedence to the extent required. We will not apply terms in a way that overrides a mandatory legal protection you hold under Pakistani law. If a specific clause is found unenforceable in your jurisdiction, the remaining clauses continue in full effect. Questions about how a clause applies to you can be directed to our support team at any time.
Payments made through Raast are processed according to these terms and Raast's own service rules.
Debit card deposits and withdrawals are subject to your issuing bank's policies alongside ours.
JazzCash deposits follow our wallet policy; limits and verification steps are shown in your account at login.
Easypaisa transactions are confirmed in your account wallet; contact support if a transfer does not reflect.
Not every part of your experience falls under the same rules. This section draws the line clearly so you know which terms apply to which part of your activity on p99game.
Your login credentials, session security, and account verification steps are all governed by these terms. You are responsible for keeping your login details private and for any activity that takes place in your account.
Deposits via Raast, Debit Card, JazzCash, and Easypaisa, plus any withdrawal you request, are covered here. Transaction records are available in your account dashboard after login.
Game titles, lobby content, and promotional displays shown on the platform are covered by these terms. Availability of specific titles may vary by region and local law.
Payment providers, mobile wallets, and any external service linked from p99game operate under their own terms. We are not responsible for the policies of those third parties.
These terms are not one-sided. You have clear, practical actions available to you at any point. Your transaction history is stored in your account and accessible after login — no request needed. If any detail in your profile is incorrect, the account settings page lets you update it directly. Where a correction requires verification — for example, a name change tied to your Raast or Debit Card record — our support team will walk you through the steps shown in the process flow on that page. You can raise a formal question about any clause in these terms at any time through our support channel, and we will respond with a specific answer, not a generic reply. Requesting account closure or a data review is also within your rights; instructions for both are available via the support route listed in the section below.
Your full transaction log is visible in the account dashboard. Check deposit and withdrawal history for Raast, Debit Card, JazzCash, and Easypaisa entries any time you log in.
Update your contact information, preferred payment method, or personal details through account settings. Verification may be required for changes linked to your payment records.
If any part of these terms is unclear or you believe a clause has been applied incorrectly to your account, contact support with your account reference and the specific clause number.
Account closure, data review, or a formal complaint can be requested through our support channel. We will confirm receipt and give you a response timeline.
If something in these terms needs clarification, or if an account action has not worked the way you expected, here are the direct ways to reach us. Have your account reference ready when you write — it helps us locate your records and respond specifically.
Open a chat session from the support icon in your account. Available for account and policy questions; response shown in the chat window.
Send your policy question or account issue to our support address. Include your account reference and the specific term you are asking about for a faster reply.
The Help Centre in your account dashboard covers common policy questions, payment dispute steps, and how to submit a formal request under these terms.
Your account data is used only to run the service you signed up for. We do not sell your information to third parties, and we do not use it for purposes outside operating your p99game account, processing transactions via your chosen payment method, and responding to your support requests.
Your account is protected at login. If you notice activity you did not carry out, contact support immediately via chat or email so we can review your session log and act on your request.
We use cookies to keep your session active and to understand how the lobby is used — not to track you across other sites. You can adjust browser cookie settings at any time; some features may not work without session cookies.
Transaction records and account data are kept for the period required under applicable financial and legal obligations. You can request a summary of the data we hold by contacting support with your account reference.
When these terms are updated, the revised version is published on this page with the effective date shown. The current version of the terms that applies to your account is always accessible here.
Answers to the questions we hear most about how these terms work, what they cover, and what you can do if something is unclear.
Yes, provided access is permitted under local law in your region. Where Pakistani law places conditions on online account services or transactions, those conditions apply alongside our terms. Use of the account confirms your acceptance of both.
Your transaction records and personal data are retained for the period required by applicable financial and legal rules after account closure. You can request a summary of the data we hold by contacting our support team with your account reference before or after closing.
Yes. Open your account dashboard, locate the transaction in your history — whether it is a Raast transfer, Debit Card deposit, JazzCash, or Easypaisa entry — and contact support with the transaction reference. We will review the record and respond with a specific outcome.
The updated version is published on this page with the effective date. Continuing to use your account after the update date means you accept the revised terms. We recommend checking this page if you have been away for a while.
Reach us through live chat or email support. Include your account reference and the specific clause you believe was applied incorrectly. We will review your case and give you a direct answer — not a templated response.
Third-party services — including Raast, JazzCash, Easypaisa, and your Debit Card issuer — operate under their own terms alongside ours. Our terms govern your account and transactions on p99game; we are not responsible for the separate policies of those external providers.