App / Slots
When you use p99game — whether you are browsing the slot lobby, funding your account wallet via Raast, or reaching out to our support team — we collect only the data needed to run your account and keep your activity secure. This page explains exactly what we hold, how long we keep it, and what you can ask us to do with it.
p99game collects personal information in three main areas: account registration details (your name, email address, and mobile number), payment records tied to transactions made via JazzCash, Easypaisa, Raast, Debit Card, or Bank Transfer, and session data generated when you navigate the lobby or interact with game titles. We do not sell your personal information to third parties. Data collected during payment processing is handled by the payment provider under their own terms; we receive only the confirmation and reference details needed to credit your account wallet. Your session data — device type, connection time, pages visited — is used to improve how the platform loads on mobile and to detect unusual account activity. Retention periods vary by data type: account records are held for as long as your account remains active plus the period required under applicable local law; transaction logs are retained as required for financial compliance in eligible regions. Availability of this service depends on local law and is subject to the regulations of eligible regions. If you close your account, you may request deletion of data that is not subject to a legal retention obligation. Submit that request through our support channel and we will respond within the timeframe stated in your confirmation message.
Payment reference data from JazzCash transactions is stored only to match deposits against your account wallet. We do not store your JazzCash PIN or full mobile wallet credentials.
Easypaisa transfer confirmations are logged against your transaction history. You can review this log after login under the account wallet section.
Raast payment identifiers are recorded for reconciliation. The underlying bank details stay with your bank and are not retained on our platform beyond the reference string.
Debit Card transactions are processed through the card network. We store only the last four digits and transaction reference for your records — never the full card number.
Not every interaction with p99game falls under the same data rules. Account activity and payment records are fully within this policy. Third-party services — including payment providers and game studios such as JDB, Joker, Spadegaming, and PlayStar — operate under their own privacy terms. Understanding the boundary helps you know where to direct questions about your data.
Login credentials, session tokens, and account activity logs are covered by this policy. We control this data directly and respond to access or correction requests you submit through support.
Payment records for JazzCash, Easypaisa, Raast, Debit Card, and Bank Transfer deposits and withdrawals fall within this policy to the extent we hold the data. The payment provider's own policy governs what they retain.
Game content delivered by JDB, Joker, Spadegaming, and PlayStar is served from those studios. We do not control data those systems generate on their own infrastructure during gameplay.
Links or features that take you outside p99game — such as a payment provider's verification page — are governed by that provider's privacy terms, not ours. We are not responsible for data collected there.
You have concrete options when it comes to the data p99game holds about you. Reviewing your account records is the first step: after login, the account wallet section shows your transaction history, and your profile page displays the personal details we hold. If something is wrong — a misspelled name, an old mobile number — you can update it directly in your profile settings without contacting support. For data that cannot be self-edited, such as historical transaction entries or identity verification records, send a correction request to our support team with the specific field and the correct value. We will confirm receipt and give you a response timeline. If you want to know what data we hold beyond what the dashboard shows, submit a data access request through the support channel; we handle these under the same process as account queries. Closure requests — asking us to delete your account and non-retained data — follow the same support route. Where local law requires us to keep certain records, we will tell you which data we cannot delete and why.
Log in and open the account wallet section to see your full transaction history. Your registered details are in the profile tab — check there first before submitting a correction request.
Update your name, email, or mobile number directly in profile settings. For fields that are locked after verification, submit a correction request to support with the current and corrected value.
If you want to know exactly what we hold about you, send a data access request through our support channel. We will respond with a summary of the categories of data stored against your account.
Account closure and data deletion requests go through support. We will confirm which data can be deleted immediately and which must be retained under applicable local law, with the retention period stated.
For any question about this privacy policy — data access, correction, deletion, or a complaint about how your information was handled — use one of the contact paths below. Include your registered mobile number or email address so we can locate your account record and respond accurately.
Open the chat widget from any page on p99game after login. State that your query is about your account data or this privacy policy so it is routed to the right team.
Send your privacy request or data query to our support email address listed in the Help section of your account. Include your account reference number for a faster response.
The Help section inside your account dashboard covers the most common privacy questions and outlines the steps for a data access or deletion request before you contact the team directly.
Security and data integrity sit at the centre of how p99game runs account operations. Account sessions use encrypted connections so your login and wallet activity is not transmitted in plain text. Cookies on the platform serve two purposes: keeping your session active between pages and recording which game categories you have visited so the lobby can load your recent activity faster. We do not use tracking cookies to build advertising profiles. Contact our support team through the account Help section if you want to request a change to your data, dispute a record, or ask about the retention period for a specific data type.
Account and transaction data is stored on servers with access controls limiting who within the operation can view personal records. Payment reference data is stored separately from gameplay logs.
Session cookies keep you logged in during your visit. Functional cookies remember your last lobby position. You can clear these from your browser settings at any time without losing your account data.
Your account password is stored in hashed form — we cannot read it, and support staff will never ask for it. If you suspect unauthorised access, change your password immediately from the profile settings tab.
Retention periods follow applicable local law requirements for financial and identity records. For any question about how long a specific record is kept, reach us through the support channel listed in the Help section.
These are the questions we hear most often from account holders in Pakistan about how their data is managed on p99game.
We collect your name, email address, and mobile number at registration. Once you make a deposit — via JazzCash, Easypaisa, Raast, or Debit Card — payment reference details are added to your account record. We do not collect data beyond what is needed to run your account and process transactions.
Yes. Your transaction history and registered account details are visible after login in the account wallet and profile sections. For a full picture of what we hold beyond those screens, submit a data access request through the support channel in your account Help section.
You can update most details — name, email, mobile number — directly in your profile settings after login. For locked fields such as identity verification records, contact support through live chat or email with the correct value and your account reference, and we will process the correction.
The data flows the other way: JazzCash and Easypaisa share a transaction reference with us to confirm your deposit. We do not send your account details to the payment provider. Each provider's own privacy policy governs what they collect on their side of the transaction.
Non-regulated data is deleted on request when you close your account. Transaction logs and identity verification records are retained for the period required under applicable local law. When you submit a closure request, we will tell you exactly which records fall under a legal retention obligation and for how long.
Reach our support team through the live chat widget or the support email address in your account Help section. State that your query is a privacy complaint so it is handled separately from general account questions. We confirm receipt and provide a response timeline in your first reply.